We ship most orders by UPS. Orders that weigh over 150LBS. may need to ship via truck freight. In case you received a UPS Ground shipping quote, we will contact you within 1 business day with a freight quote. We will not ship those orders without your permission.
JustChargerPlates charges discounted UPS shipping rates based on the size and weight of items ordered, and your destination zip code. JustChargerPlates works hard to pass along discounted shipping costs to our customers, lower than the standard UPS Ground published rates. However, our manufacturers often charge small order fees, broken case fees, and other handling charges that we must include in our shipping charges, only where applicable. Increasing the size of your order, instead of ordering items on separate smaller orders, will help you avoid these built in handling fees.
In the case of freight charges, we also charge customers the lowest Truck Freight rate we have, based on shipping to a commercial location, without need of a liftgate or inside delivery. If additional services are needed, a JustChargerPlates representative will contact you with the estimated additional charges for your approval.
Common Shipping Delays
- The most common shipping delay results from errors in the shipping address. Please make sure that your shipping address is filled-in correctly in the order confirmation you received via email. If it is incorrect, please contact us immediately.
- UPS does not pick-up on weekends, therefore orders made on weekends will be shipped out on Mondays. Exceptions to this rule are holidays. Example: An order placed on Saturday for UPS Next Day Air will arrive on Tuesday at the earliest
- If you've ordered a product from us within the last 24 hours, the product may not have processed yet or UPS has not picked-up the product yet from our warehouse. This is common when orders are made on weekends or holidays.
- If you did not get an email from us, there may be several reasons:
- The item/s you purchased is/are backordered.
- You may have entered your email incorrectly on the order form.
- Please email firstname.lastname@example.org if you have any questions about your shipment.